I have a late 2007 white Apple MacBook, and the case has been cracking…primarily under the right palm rest. I have been a little bugged about it, but it doesn’t make the computer any less useful…I just have a small nuisance that when I pick my right hand off the keyboard I sometimes pull a little sliver of plastic with it, and sometimes that little sliver pokes me in the wrist and generally makes a rough edge under my palm and wrist. It’s been getting worse with time.

So anyway—I went this evening to the Apple store at Friendly Center and asked them if there was anything that could be done about it, even though my warranty expired last November. After asking a few questions they responded that this sort of scenario was a known problem with some of the MacBooks like mine, and they could replace that part of the casing that was cracking and breaking. I figured it would mean shipping the computer off to some facility somewhere and waiting a week or ten days…Nope, they did it right there in the store in less than two hours. Marcella and I went shopping in some of the other stores at the shopping center and were about to grab some dinner while we were over there when they called and said it was done. Awesome. And no charge!

And now I have a computer that while it isn’t new, still sort of seems that way. I was very impressed with all the people who assisted me at the store and am amazed at the speed with which the problem was resolved. This was top notch customer service. Well done Apple Store Friendly Center.